Cancellation & refunds

Skincare, cosmetics and personal-care products can't be resold once they leave us, so we do not accept returns or exchanges. Please read the product details carefully before ordering.

• Cash on Delivery orders can be cancelled by you from My account → Orders any time before the order is packed.
• Orders paid online can only be cancelled by our team. Call us on +91 63875 66033 or email skinobacosmetics@gmail.com with your order number as early as possible — once an order is packed or shipped it usually can't be cancelled.
• If an online payment isn't completed within the payment window, the order is cancelled automatically and no money is taken.
• We may cancel an order ourselves if a product is out of stock, there is a pricing error, your PIN code can't be served, or we suspect fraud. If you had already paid, we will refund you in full.

Refunds are never issued automatically. If you think you are owed a refund — for example, a product arrived damaged or wrong, an item was missing, or money was deducted but your order wasn't placed — please contact us:

• Call +91 63875 66033 (Mon–Sat, 10am–7pm IST) or email skinobacosmetics@gmail.com.
• Share your order number and what went wrong. For damaged, wrong or missing items, contact us within 48 hours of delivery and include clear photos (an unboxing video helps).
• Our team reviews every request and decides on a refund case by case. We will let you know the outcome, usually within 2 working days.

• Online payments (UPI, cards, net banking, wallets) are refunded to the original payment method through our payment partner Cashfree. After we start the refund, it normally reaches you in 5–7 working days, depending on your bank.
• Cash on Delivery orders are refunded by bank transfer or UPI to an account you share with us, within 5–7 working days of approval.
• If you haven't received an approved refund after this time, please check with your bank, then contact us and we'll share the refund reference.