Privacy policy

skinobacosmetics.com (“Skinoba”, “we”, “us”) is operated by skinobacosmetics, Naini, Prayagraj, Uttar Pradesh, India. We are responsible for the personal information described in this policy, which is written in line with India's Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

• Account details — your name, email address, phone number and a securely hashed password (we never store your password itself).
• Delivery details — the addresses you save or enter at checkout.
• Orders — the products you buy, amounts, order status and any notes you add.
• Payment information — online payments are processed by Cashfree Payments. We receive only the payment status, amount, method type and transaction reference. We never see or store your card number, CVV, UPI PIN or bank login.
• Messages — what you send us through the contact form, email or phone.
• Technical data — IP address, browser type and request logs, used to keep the site secure and working.

• To create and secure your account and keep you signed in
• To process, deliver, track, cancel and refund your orders
• To answer your questions and provide customer support
• To prevent fraud, abuse and unauthorised access to the site
• To meet legal, tax and accounting obligations

We do not sell or rent your personal information, and we do not use it for third-party advertising.

Only with the service providers we need to run the store, and only what each one needs:

• Cashfree Payments India Pvt. Ltd. — to process online payments and refunds (your name, email, phone and order amount).
• Courier and logistics partners — your name, phone number and delivery address, to deliver your order.
• Hosting and infrastructure providers — who store our data and run the website on our behalf under confidentiality obligations.
• Government or law-enforcement authorities — only when required by law.

We use only essential cookies: to keep you signed in securely, to protect forms against cross-site attacks and to remember your bag. We do not use advertising or tracking cookies. Blocking cookies will stop sign-in and checkout from working.

The site runs entirely over HTTPS. Passwords are hashed with Argon2, sign-in sessions use secure HTTP-only cookies, and access to customer data is limited to authorised staff. No system is perfectly secure, but we work hard to protect your information and will inform you and the relevant authorities if a breach affects you.

We keep your account information while your account is active. Order and payment records are kept for as long as tax and accounting laws require (generally up to 8 years), even if you close your account.

You can:

• View and update your name, phone number and addresses in My account
• Ask for a copy of the personal information we hold about you
• Ask us to correct or delete your information, or close your account
• Withdraw consent, which may mean we can no longer serve you

To make a request, email skinobacosmetics@gmail.com from your registered email address. We respond within 30 days.

The site is meant for people aged 18 and over. If you are younger, please use it with a parent or guardian's involvement.

If you have a concern about how your data is handled, contact our Grievance Officer at skinobacosmetics, Naini, Prayagraj, Uttar Pradesh, India · skinobacosmetics@gmail.com · +91 63875 66033. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

We may update this policy from time to time. The “Last updated” date above shows when it last changed.